Product recalls
On this page you will find information about routines for product recalls.
In case you need to recall a product due to any form of quality problem, Menigo should be contacted immediately at produktlarm@menigo.se.The information below should always be provided when reporting a product recall, for us to be able to assess the situation and act swiftly.
To be able to handle your issue as soon as possible we need the following information:
- Supplier name
- Contact details for questions (name, email, telephone number)
- Supplier’s contact for handling of returned product and logistics
- Product name
- Product size (weight/volume)
- Supplier article number
- Menigo article number
- Description of recall, reason
- Risk for consumer: hög, medium, låg
- Best before date and batch code on concerned article
- Dates and volumes of concerned of deliveries to Menigos warehouse
- What actions are Menigo expected to take: stop delivery at warehouse, stop deliveries and inform our customers (Menigo will charge an administrative fee for each customer contact)
- How should Menigo handle the product?
- How should our customers handle the product? Return/waste product