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Product recalls

In case you need to recall a product please contact us at

To be able to handle your issue as soon as possible we need the following information:

  • Supplier name
  • Contact details for questions (name, email, telephone number)
  • Supplier’s contact for handling of returned product and logistics
  • Product name
  • Product size (weight/volume)
  • Supplier article number
  • Menigo article number
  • Description of recall, reason
  • Risk for consumer: hög, medium, låg
  • Best before date and batch code on concerned article
  • Dates and volumes of concerned of deliveries to Menigos warehouse
  • What actions are Menigo expected to take: stop delivery at warehouse, stop deliveries and inform our customers. (Menigo will charge an administrative fee for each customer contact)
  • How should Menigo handle the product?
  • How should our customers handle the product? Return/waste product

Guiding principles for risk assessment






Foreign objects or contamination of subjects or microorganisms that is a hazard to health

e.g. Contamination of Listeria monocytogenes and Salmonella, pieces of metal or allergens or other subjects that can be a hazard to health.

Foreign objects or subjects that that is a hazard but not serious to health but could be unpleasant, deviations for legal demands or functionality that are not hazard to health  

Quality problems and minor deviations.


Menigo Telephone number:
0046 8-722 14 00

Head of Quality and Sustainability, assortment
Sofia Wahe

Head of Quality & Development
Erika Rapp

Director Merchandising
Jenny Pränting