Product recalls

On this page you will find information about routines for product recalls.

In case you need to recall a product due to any form of quality problem, Menigo should be contacted immediately at produktlarm@menigo.se

The information below should always be provided when reporting a product recall, for us to be able to assess the situation and act swiftly. 

To be able to handle your issue as soon as possible we need the following information:

• Supplier name
• Contact details for questions (name, email, telephone number)
• Supplier’s contact for handling of returned product and logistics
• Product name
• Product size (weight/volume)
• Supplier article number
• Menigo article number
• Description of recall, reason
• Risk for consumer: hög, medium, låg
• Best before date and batch code on concerned article
• Dates and volumes of concerned of deliveries to Menigos warehouse
• What actions are Menigo expected to take: stop delivery at warehouse, stop deliveries and inform our customers (Menigo will charge an administrative fee for each customer contact)
• How should Menigo handle the product?
• How should our customers handle the product? Return/waste product
  
  

For more informaiton or questions, please contact: kvalitet@menigo.se