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Product recalls

In case you need to recall a product please contact us at produktlarm@menigo.se.

To be able to handle your issue as soon as possible we need the following information:

  • Supplier name
  • Contact details for questions (name, email, telephone number)
  • Supplier’s contact for handling of returned product and logistics
  • Product name
  • Product size (weight/volume)
  • Supplier article number
  • Menigo article number
  • Description of recall, reason
  • Risk for consumer: hög, medium, låg
  • Best before date and batch code on concerned article
  • Dates and volumes of concerned of deliveries to Menigos warehouse
  • What actions are Menigo expected to take: stop delivery at warehouse, stop deliveries and inform our customers. (Menigo will charge an administrative fee for each customer contact)
  • How should Menigo handle the product?
  • How should our customers handle the product? Return/waste product

Guiding principles for risk assessment

Risk

High

Medium

Low

Definition

Foreign objects or contamination of subjects or microorganisms that is a hazard to health

e.g. Contamination of Listeria monocytogenes and Salmonella, pieces of metal or allergens or other subjects that can be a hazard to health.

Foreign objects or subjects that that is a hazard but not serious to health but could be unpleasant, deviations for legal demands or functionality that are not hazard to health  

Quality problems and minor deviations.

CONTACT

Menigo Telephone number:
0046 8-722 14 00

Head of Quality and Sustainability, assortment
Sofia Wahe

Head of Quality & Development
Erika Rapp

Director Merchandising
Jenny Pränting